return policy

The customer can return the product within 14 days from the day following the delivery of the product. Upon receipt of your return shipment, we will transfer the amount back to your account within 14 days. The shipping costs of a return shipment are fully borne by the customer.

If you wish to return a product, you must notify la femme renée within 14 days (from the day following the delivery) by sending an email to clearly stating the order number. The goods must be returned at your own expense to: Prins Albertlei 5/6, 2600 Berchem. This must be done via a recognized courier service such as bpost.

We can only take back items that meet the following conditions: unopened and undamaged packaging, sealing in original condition. The products must not have been used.

Products with dirty, damaged, opened packaging cannot be taken back.